Privacy policy

Introduction

Welcome to Helen Chalton Tennis Coaching. We are committed to protecting your privacy and handling your personal data responsibly and transparently. This privacy policy explains how we collect, use, and safeguard your personal information in accordance with the Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).

When we refer to “we,” “us,” or “our,” we mean Helen Chalton Tennis Coaching, a sole trader based at 26 Idrone Park, Tullow Road, Carlow, Ireland, R93 Y3K7.

By using our website or services, you agree to the practices described in this policy.

Information we collect

We collect personal information that you voluntarily provide to us when you:

• Complete contact or booking forms on our website
• Register for tennis coaching lessons, summer tennis camps, or cardio tennis sessions
• Contact us via email or phone

The personal data we collect may include:

• Your name
• Contact details (email address, phone number, postal address)
• Booking details and preferences

How we use your information

We use your personal data to:

• Manage and deliver the tennis coaching services you request
• Communicate with you about your bookings, sessions, and relevant updates
• Improve our services and website experience
• Comply with legal and regulatory obligations

We process your data based on the following legal grounds:

• Contractual necessity: to fulfil your booking and provide coaching services
• Consent: for marketing communications when you opt in
• Legitimate interests: to improve our services and maintain business operations
• Legal obligations: when required by law

Sharing your information

We do not sell or rent your personal data. We may share your information with:

• Web3Forms, which processes the enquiry form on this website. When you send an enquiry, the details you enter (your name, email address, phone number if you give one, and your message) pass through Web3Forms so they can be delivered to us by email
• Google, which provides Google Analytics through Google Tag Manager. This only applies if you accept analytics cookies
• Cloudflare, which hosts this website and handles requests to it
• Trusted third-party service providers who assist us in operating our business, under strict confidentiality agreements
• Legal authorities if required by law or to protect our legal rights

Cookies and tracking technologies

On your first visit, a banner asks whether we may use analytics cookies. You have two choices:

• Accept all: allows Google Analytics, loaded through Google Tag Manager, to set cookies so we can see how people find and use the website and keep improving it
• Necessary only: no analytics cookies are set

Analytics cookies are never set unless you accept. Your choice is remembered in your browser so we don’t ask on every visit.

You can change your mind at any time using the “Cookie settings” link at the bottom of every page. You can also clear or block cookies through your browser settings.

Your rights under GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your personal data
• Withdraw consent at any time (for example, for marketing communications)
• Object to or restrict certain processing of your data
• Request portability of your data

To exercise any of these rights, please contact us at helenchalton@hotmail.com.

Data retention

We retain your personal data only for as long as necessary to:

• Provide the services you have requested
• Comply with legal obligations, such as tax or accounting requirements
• Resolve disputes or enforce agreements

Security of your data

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

Children’s privacy

If you are under 18, you may use our services only with the consent of a parent or guardian.

Contact us

If you have any questions, concerns, or complaints about how we handle your personal data, please contact:

Helen Chalton Tennis Coaching Email: helenchalton@hotmail.com Address: 26 Idrone Park, Tullow Road, Carlow, Ireland, R93 Y3K7

If you remain dissatisfied after contacting us, you have the right to lodge a complaint with the Data Protection Commission of Ireland at dataprotection.ie.

Changes to this privacy policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website. We encourage you to review it regularly.